Amy Ostrom, chair of the Department of Marketing and PetSmart Chair in Services Leadership, has been appointed interim dean of the W. P. Carey School of Business at Arizona State University, effective Jan. 1. Ostrom succeeds Amy Hillman, who had served as the school’s dean since March 2013.
Ostrom has served as the chair of the Department of Marketing since 2015 and as a President's Professor since 2011. An honors college graduate, she earned her BA in psychology from ASU and a PhD in marketing from Northwestern University’s Kellogg School of Management. She joined the W. P. Carey faculty in 1996.
As a researcher and teacher, Ostrom has been recognized for her achievements in academia, including the 2012 Huizingh Outstanding Undergraduate Service Award, the 2007 ASU Parents Association Professor of the Year, and the Carnegie Foundation for the Advancement of Teaching's 2004 Arizona Professor of the Year. She is also on the editorial review boards for the industry-leading publications Journal of Service Research and Journal of Service Management.
In acknowledging the legacy of her predecessor, Ostrom said, “Amy Hillman has been an exceptional leader to whom we all owe a debt of gratitude. She achieved many notable accomplishments during her tenure as dean, including the opening of McCord Hall, the addition of numerous new degree programs to our portfolio, and the attainment of the $150 million capital goal as part of Campaign ASU 2020.”
Ostrom also credited Hillman’s leadership for helping the W. P. Carey School respond with resilience and perseverance to the needs of its students during the difficult circumstances of the past year.
In her new role as interim dean, Ostrom indicated that she will continue to focus on several key areas, including student success, research, and efforts to increase the diversity and inclusiveness of the ASU community.
Provost Mark Searle, in an email to W. P. Carey staff and faculty, confirmed that the process for selecting a new permanent dean will commence early this year. “We expect to conduct a national search welcoming candidates from within and outside the W. P. Carey School,” he wrote.
Outgoing Dean Amy Hillman will remain on the W. P. Carey faculty, where she has been a celebrated teacher and world-renowned researcher. Her research includes over 30 peer-reviewed articles published in leading journals such as Academy of Management Review, Academy of Management Journal, Strategic Management Journal, Organization Science, and Administrative Science Quarterly. She was elected a fellow of the Academy of Management in 2014. In 2019, Hillman was elected to a five-year term as an executive officer of the Academy of Management, and she was selected as a Strategic Management Society fellow in 2020.
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