Sun Devil 100 honoree builds entrepreneurial legacy with a global vision

Eric Mulvin, a three-time Sun Devil 100 honoree, has always been an entrepreneur at heart.

His earliest business venture dates back to when he was just 5 years old, combining his passion for photography with his love for Legos, space and innovation.

“I built a Lego city and charged my parents admission to come see it,” Mulvin reflects. “I even have photos I took of the city, and you can see the sign I made that had dynamic pricing — higher for weekends, lower on weekdays. That was my first company."

That early spark of creativity set the foundation for his future. 

Recognizing this ambition, Mulvin enrolled at Arizona State University to pursue a bachelor’s degree in marketing and earn a certificate in entrepreneurship through the W. P. Carey School of Business.

“My time at ASU hugely influenced my career path,” Mulvin says.

The entrepreneurship program provided opportunities that proved to be invaluable, including direct access to professors who were real-world business owners and practical coursework focused on launching and managing ventures.

After graduating, Mulvin’s first official business was a taxi company. But when he encountered difficulties managing calls, he decided to explore outsourcing, and quickly realized no partners met his standards for quality, infrastructure and care. So, a different opportunity presented itself.

“We pivoted to running the call center instead of the taxi business. Because of that choice, we now have a team of over 200 people supporting clients across the globe, handling more than 3 to 4 million calls a year,” he says.

That pivot launched Pac Biz Outsourcing, where Mulvin now serves as owner and CEO. The company provides 24/7 customer support, virtual assistance and a team of developers building AI-powered tools for their clients and the marketplace.

Though Pac Biz is headquartered in Phoenix, its reach extends internationally, as the company provides employment opportunities in the Philippines. This global vision can be traced back to Mulvin’s time at ASU, where he served as vice president of the Philippine American Student Association. Under his leadership, the organization grew from just five members to over 70.

“That experience of growing the organization, managing a budget, securing funding, running events — all of that was really helpful in giving me the confidence to know that I could also do the same thing with my own business and scale a company,” he says.

Mulvin’s entrepreneurship journey has brought him full circle, earning him repeated recognition in the ASU Alumni Association’s Sun Devil 100 program, which honors the fastest-growing alumni-owned or -led businesses each year. He sees the distinction as more than a personal milestone, demonstrating how much growth is possible within a company.

“I’m excited for the opportunity to build a network with a very well-respected group of business leaders as we all continue to grow our businesses into the future,” Mulvin says.

Building on that momentum, Mulvin is preparing to launch a new podcast called “Unfinished Business.” The show will feature interviews with business leaders, exploring how they’ve built their companies, how they’re leveraging AI and other inspirational insights from their journeys. He hopes to spotlight fellow Sun Devil 100 honorees as guests, continuing to build connections within the ASU entrepreneurial community.

Now celebrating its 10-year anniversary, Pac Biz reflects a decade of growth and teamwork. For Mulvin, success lies in the relationships formed along the way.

“People have met on the job, gotten married, had kids and built careers. After 10 years, you really get to know people. So, it’s not just seeing our company grow. It’s seeing our people grow, our clients grow,” he says.

Grateful for the journey so far, Mulvin credits those around him — his wife, who motivated and supported him; his ASU peers; and the clients and colleagues who believed in the vision.

“At only 40 years old, I still have a lot of journey left,” Mulvin says. “I’m excited to continue it with my fellow ASU alumni and everyone else I get to work with.”