As you are aware, on July 2 we changed both our payroll processing software and schedule. The vast majority of ASU employees were paid accurately during the first payroll runs in July. However, because of the sheer size and complexity of ASU, a number of employees experienced discrepancies in their paychecks. Our goal is to ensure that all ASU employees are paid accurately and that no employee experiences financial hardship as a result of the software and schedule change.
If you feel an error has been made on your paycheck, please talk to your business/office manager or department time administrator. They will notify the Office of Human Resources of the error. We will correct minor errors in the next payroll run. If an error is significant and/or may cause financial difficulty, we will issue a manual check to correct the error.
I want to express my sincere appreciation for your support and patience during the conversion process. I also want to express my sincere apologies to anyone who has been inconvenienced. We have no higher priority than getting the error rate on paychecks down to the only acceptable level – zero.
AVP & Chief Human Resources Officer
Office of Human Resources
Take advantage of the resources available to you at http://hcm.asu.edu. You’ll find FAQs, training opportunities, presentations, payday calendars and more.